LIUL DALA

GLOBAL CO.

We identify technology, training, and processes to take your service team to the next level. 

ASSESSMENT

OUR SERVICES

Pedrosa Consulting Group LLC uses surveys, interviews, and observation to conduct a comprehensive service audit.

IMPLEMENT

“Pedrosa Consulting Group LLC delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

  • On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

PLANNING

SEASONED PROS

EFFICIENCIES

Once we have executive buy-in, we oversee the implementation process from start to finish.

Pedrosa Consulting Group LLC monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

Information Technology Services Consulting

 

TESTIMONIALS